Last Updated: August 12, 2026

At Naaypa Traders, we aim to provide reliable and convenient delivery services to customers across Nepal. This Shipping Policy explains how orders placed through the Naaypa website, mobile application, and other supported shopping channels are processed, shipped, and delivered.

By placing an order with Naaypa Traders, you agree to the shipping terms described below.

1. About Naaypa Traders

Business Name: Naaypa Traders
Address: Ashok Vatika, Birgunj-10, Nepal
Registration Office: DOC, Birgunj
Registration No.: 45737/082/83
E-commerce List No.: 2-22-260211
PAN No.: 140178685
Phone: +977-9705010200
Email: care@naaypa.com
Website: naaypa.com

2. Delivery Coverage

Naaypa Traders provides delivery services across Nepal, subject to courier availability and accessibility of the delivery location.

Delivery availability may vary depending on:

• Customer's location
• Courier coverage
• Road accessibility
• Weather conditions
• Local restrictions
• Product availability
• Other logistical conditions

Some remote or difficult-to-access locations may require additional delivery time.

3. Delivery Time

The estimated delivery time is generally:

2–5 business days

However, delivery time may vary depending on the customer's location, courier service, product availability, and other circumstances.

General estimated timeframe

These are estimated delivery times and not guaranteed delivery dates.

Orders placed during weekends, public holidays, promotional campaigns, or periods of unusually high order volume may require additional processing or delivery time.

4. Order Processing Time

After an order is successfully placed, Naaypa Traders may require time to:

1. Verify the order.
2. Confirm product availability.
3. Prepare and package the products.
4. Confirm payment where applicable.
5. Hand the shipment to the delivery partner.

Orders are normally processed as soon as reasonably possible.

If additional verification is required, processing may take longer.

5. Shipping Charges

Shipping charges may depend on:

• Delivery location
• Order value
• Product type
• Package size or weight
• Delivery service
• Promotional offers

The applicable shipping charge, if any, will generally be displayed during checkout or communicated before order confirmation.

Free Shipping

Naaypa Traders may offer free shipping on eligible orders, including promotional offers such as free shipping above a specified order value.

Free-shipping eligibility may change from time to time and may be subject to product, location, campaign, or minimum-order-value conditions.

6. Delivery Partners

Naaypa Traders may use third-party courier and logistics companies to deliver orders.

Depending on availability and delivery location, we may use one or more courier or logistics partners.

The courier assigned to an order may vary based on:

• Delivery location
• Package characteristics
• Courier availability
• Serviceability
• Delivery performance
• Business requirements

Once an order is handed over to the delivery partner, the courier may contact the customer to arrange delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide, where applicable:

• Full name
• Mobile number
• Province
• District
• Municipality
• Ward
• Street/tole
• Landmark
• House/building information

An incorrect or incomplete address may result in:

• Delivery delays
• Additional delivery attempts
• Failed delivery
• Return of the package to Naaypa Traders

Naaypa Traders is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

8. Phone Number and Customer Availability

Customers should provide an active mobile number and remain reasonably available during the expected delivery period.

The courier or delivery representative may contact the customer before or during delivery.

If the customer cannot be reached after reasonable attempts, the delivery may be delayed or returned.

9. Order Tracking

Where tracking information is available, customers may receive order or shipment updates through:

• Naaypa website
• Naaypa mobile application
• SMS
• Email
• Phone
• Courier tracking system
• Other supported communication channels

Tracking availability may depend on the courier service used for the order.

10. Delivery Attempts

The delivery partner may make one or more delivery attempts depending on its operational policies.

A delivery attempt may fail if:

• The customer is unavailable.
• The phone number cannot be reached.
• The delivery address is incorrect.
• The customer refuses to receive the package.
• The location is inaccessible.
• Other circumstances prevent successful delivery.

If delivery cannot be completed, the package may be returned to Naaypa Traders.

11. Failed or Returned Deliveries

An order may be returned to Naaypa Traders if:

• The customer repeatedly cannot be contacted.
• The customer refuses delivery.
• The address is incorrect or incomplete.
• The delivery location is outside the courier's serviceable area.
• The customer does not accept the package within the courier's applicable holding period.
• Other delivery circumstances prevent successful completion.

If the order is returned because of information or actions attributable to the customer, Naaypa Traders may contact the customer regarding a new delivery arrangement.

Additional shipping charges may apply where applicable.

12. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and locations.

For COD orders:

• The customer must pay the applicable amount at the time of delivery.
• The customer should ensure that the required payment is available.
• The customer should verify the order before accepting it where appropriate.
• Repeated refusal of legitimate COD orders may result in restrictions on future COD availability.

COD availability may vary based on location, order value, product category, customer history, or other operational conditions.

13. Prepaid Orders

For prepaid orders, customers must complete payment using an available payment method before the order is processed for dispatch.

The order may be processed after payment confirmation.

If a prepaid order cannot be fulfilled because of an issue attributable to Naaypa Traders, an eligible refund will be processed according to our Refund & Return Policy.

14. Order Changes After Placement

Customers should contact Naaypa Traders as soon as possible if they need to change:

• Delivery address
• Phone number
• Product quantity
• Other order details

We will try to accommodate changes before the order is dispatched.

Once an order has been packed, shipped, or handed over to a courier, changes may no longer be possible.

15. Multiple Products in One Order

Products from the same order may be shipped together or separately depending on:

• Product availability
• Warehouse or fulfillment location
• Package size
• Courier requirements
• Operational circumstances

If an order is shipped in multiple packages, delivery may occur at different times.

16. Product Inspection on Delivery

Customers are encouraged to inspect the package and product upon delivery.

If you notice visible damage to the package:

• Inform the delivery representative where possible.
• Take photographs or video of the package.
• Keep the packaging.
• Contact Naaypa Traders as soon as possible.

For wrong, damaged, or defective products, please refer to our Refund & Return Policy.

17. Damaged Package or Product

If you receive a damaged product, contact us within the applicable return period.

Please provide:

• Order number
• Customer name
• Phone number
• Photographs of the package
• Photographs of the product
• Video evidence where appropriate
• Description of the damage

Naaypa Traders may investigate the claim and may request additional information.

Eligible claims may be resolved through replacement or refund according to our Refund & Return Policy.

18. Wrong Product Delivered

If you receive a product different from what you ordered:

1. Do not use or wash the product.
2. Keep the original packaging and tags.
3. Take clear photographs.
4. Contact us within 3 days of delivery.
5. Provide your order number and relevant details.

After verification, Naaypa Traders may arrange a replacement or eligible refund.

19. Delivery Delays

Delivery estimates are provided for convenience and are not guaranteed.

Delivery may be delayed because of:

• Weather
• Floods
• Landslides
• Earthquakes
• Road closures
• Traffic
• Public holidays
• Strikes
• Natural disasters
• Courier delays
• High order volume
• Incorrect customer information
• Remote delivery locations
• Government restrictions
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when a significant delivery delay occurs.

20. Peak Seasons and Promotional Periods

During periods of high demand, including:

• Dashain
• Tihar
• New Year
• Major festivals
• Large promotional campaigns
• Special sales events

orders may take longer than the standard estimated delivery period.

Customers should consider possible delays when placing time-sensitive orders.

21. Shipping to Remote Areas

Delivery to remote, mountainous, or difficult-to-access areas may require additional time.

Certain locations may have limited courier service.

If a location is not serviceable by our available delivery partners, Naaypa Traders may contact the customer to discuss an alternative delivery arrangement or cancel the affected order where necessary.

22. Shipping Restrictions

Certain products may have specific shipping restrictions because of:

• Product size
• Weight
• Fragility
• Courier restrictions
• Legal requirements
• Geographic limitations

If a product cannot be delivered to the selected location, we may contact the customer before dispatch.

23. Shipping and Refunds

Shipping charges are generally separate from the product price unless explicitly stated otherwise.

If a refund is approved because Naaypa Traders delivered a wrong, damaged, or defective product, applicable return or shipping costs may be covered according to our Refund & Return Policy.

Shipping charges may not be refundable for returns or cancellations that are not covered by the Refund & Return Policy.

24. Order Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched.

After dispatch, cancellation may no longer be possible.

If a prepaid order is successfully cancelled before dispatch and qualifies for a refund, the eligible amount will be processed through the applicable refund method.

25. Customer Responsibility

Customers are responsible for:

• Providing correct delivery information.
• Providing a reachable phone number.
• Being available to receive the order.
• Accepting legitimate deliveries.
• Providing any required information to the courier.
• Inspecting products after delivery.
• Reporting eligible issues within the applicable return period.

26. Shipping Information Through the Mobile App

Customers using the Naaypa mobile application may receive shipping-related information through:

• Push notifications
• Order status updates
• Delivery notifications
• Tracking information
• SMS
• Email
• Other supported communication channels

The availability of specific notifications depends on the application, device settings, courier integration, and services available at the time.

Customers can manage push-notification permissions through their device settings.

27. Contact Us About Delivery

For questions regarding shipping, delivery, tracking, or a delayed order, please contact:

Naaypa Traders
Ashok Vatika, Birgunj-10, Nepal

Phone: +977-9705010200
Email: care@naaypa.com
Website: naaypa.com

When contacting us about an order, please provide your order number and registered phone number so that we can assist you more efficiently.

28. Changes to This Shipping Policy

Naaypa Traders may update this Shipping Policy from time to time to reflect:

• Changes in courier services
• Changes in delivery areas
• Changes in shipping charges
• Changes in delivery times
• New services
• Operational changes
• Legal or regulatory requirements

The updated policy will be published on this page with a revised "Last Updated" date.

29. Acceptance

By placing an order through the Naaypa website, mobile application, or other supported shopping channels, you acknowledge that you have read and understood this Shipping Policy.

This Shipping Policy should be read together with our:

• Terms of Use
• Privacy Policy
• Refund & Return Policy

Naaypa Traders reserves the right to update this Shipping Policy when necessary.