Last Updated: August 12, 2026
Naaypa Traders ("Naaypa Traders", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of customers and visitors who use our website, services, and online store.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices available to you when you use naaypa.com or purchase products from us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Naaypa Traders
Business Name: Naaypa Traders
Address: Ashok Vatika, Birgunj-10, Nepal
Registration Office: DOC, Birgunj
Registration No.: 45737/082/83
E-commerce List No.: 2-22-260211
PAN No.: 140178685
Phone: +977-9705010200
Email: care@naaypa.com
Website: naaypa.com
2. Information We Collect
We may collect personal and technical information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
2.1 Information You Provide Directly
Depending on how you use our website, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Billing address
- Shipping/delivery address
- City, district, province, and postal information where applicable
- Account login information
- Order details
- Product preferences
- Customer support communications
- Reviews, feedback, and other information you voluntarily submit
We only request information that is reasonably necessary for the relevant service.
2.2 Order and Transaction Information
When you place an order, we may collect information necessary to process and deliver the order, including:
- Order number
- Products purchased
- Quantity and product details
- Order value
- Delivery information
- Payment method
- Transaction status
- Billing information
- Refund or return information
We may retain transaction records for accounting, customer-service, fraud-prevention, legal, and business purposes.
2.3 Payment Information
Depending on the payment method you select, payments may be processed by third-party payment providers.
Naaypa Traders generally does not need to store your complete card number, CVV, PIN, or other sensitive payment credentials on our own systems when payment is processed through an external payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
For Cash on Delivery orders, we may collect the information necessary to verify and complete delivery and payment.
2.4 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location derived from technical information
- Date and time of visits
- Website interaction information
- Cookies and similar technologies
This information may be used for security, analytics, performance monitoring, and improving our website.
3. How We Use Your Information
We may use your information for the following purposes:
Order Processing
To:
- Receive and process orders
- Confirm orders
- Prepare products
- Arrange delivery
- Provide order updates
- Process cancellations
- Handle returns and refunds
Customer Support
To:
- Respond to questions and requests
- Resolve complaints
- Assist with orders
- Verify customer information
- Provide after-sales support
Website Operation
To:
- Operate and maintain our website
- Improve website functionality
- Personalize your shopping experience
- Remember preferences
- Diagnose technical problems
- Improve product and service quality
Security and Fraud Prevention
We may use information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect customer accounts
- Protect our website and systems
- Investigate unauthorized activity
Business and Legal Purposes
We may process information when reasonably necessary to:
- Maintain accounting and business records
- Comply with applicable laws and regulations
- Respond to lawful requests
- Resolve disputes
- Enforce our terms and policies
- Protect our legal rights and property
4. Cookies and Similar Technologies
Naaypa.com may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember website preferences
- Improve website performance
- Understand website traffic
- Analyze customer behavior
- Improve advertising and marketing
Some cookies may be provided by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping-cart or account features.
5. Analytics
We may use analytics and measurement services to understand how visitors use our website.
Analytics information may include:
- Number of visitors
- Traffic sources
- Pages viewed
- Device and browser information
- General interaction patterns
- Conversion information
This information helps us improve our website, products, services, and marketing.
Where third-party analytics services are used, those providers may process information according to their own policies.
6. Marketing and Promotional Communications
If you provide your contact information or otherwise consent where required, we may use it to send:
- Promotional offers
- New product announcements
- Discount information
- Seasonal campaigns
- Shopping updates
- Other marketing communications
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Transactional communications, such as order confirmations, delivery notifications, payment notifications, and important account messages, may still be sent when necessary to provide the service.
7. How We Share Your Information
We do not sell your personal information as a commodity.
We may share necessary information with trusted third parties when required to operate our business and provide services to you.
These may include:
Delivery and Courier Partners
We may provide information such as:
- Customer name
- Phone number
- Delivery address
- Order details
This allows delivery partners to deliver your order.
Payment Providers
Where you choose online payment, necessary information may be shared with the relevant payment provider to process the transaction.
Technology and Service Providers
We may use third-party providers for:
- Website hosting
- Cloud infrastructure
- Database services
- Analytics
- Security
- SMS
- Customer support
- Marketing
- Website functionality
These providers may access information only to the extent reasonably necessary to provide their services.
Legal and Regulatory Authorities
We may disclose information when required or permitted by applicable law, regulation, court order, or lawful government request.
Business Transfers
If Naaypa Traders is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no website, server, database, or electronic transmission can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
9. Account Security
If you create an account with Naaypa Traders, you are responsible for maintaining the confidentiality of your login credentials.
You should:
- Use a strong password
- Avoid sharing your password
- Log out from shared devices
- Contact us if you suspect unauthorized account activity
We will never ask you to disclose your password through an unsolicited email or message.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Your relationship with us
- Accounting and business requirements
- Legal or regulatory requirements
- Dispute resolution
- Fraud prevention
- Enforcement of agreements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Ask questions about how your information is used
Some information may need to be retained when required for legal, accounting, security, fraud-prevention, or legitimate business purposes.
To make a privacy-related request, contact us using the information provided at the end of this policy.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment services, social-media platforms, advertisements, or other external services.
If you follow a third-party link, you will leave Naaypa.com's environment.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
14. Social Media
Naaypa Traders may maintain social-media pages or use social-media features on our website.
Interactions with third-party social-media platforms are governed by the privacy policies and terms of those platforms.
Information you publicly post or voluntarily share on social-media platforms may be visible to others.
15. International Data Processing
Some technology, hosting, payment, analytics, or service providers we use may process information from locations outside Nepal.
Where personal information is processed through such services, we expect service providers to maintain appropriate security and confidentiality measures.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- New website features
- New technologies
- Changes in our services
- Changes in legal or regulatory requirements
When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this page periodically.
17. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
Naaypa Traders
Ashok Vatika, Birgunj-10, Nepal
Phone: +977-9705010200
Email: care@naaypa.com
Website: naaypa.com
We will make reasonable efforts to review and respond to privacy-related requests.
18. Consent
By using the Naaypa Traders website, creating an account, placing an order, or voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires specific consent for a particular type of processing, we will seek that consent separately.
Naaypa Traders reserves the right to update this Privacy Policy whenever necessary.